Refund policy
In this section we describe our Return & Refund Policy.
You may request a return within 14 days of delivery.
To be eligible for a return, items must be unused, unworn, and in original condition, with all original tags, packaging, and labels intact. Items must not show any signs of wear, damage, or alteration.
To start a return, you must contact us at info@firstsupermodel.com within the return period. Returns sent without prior approval may not be accepted.
Once your return is received and inspected, we will process your refund. Approved refunds are issued to the original payment method used at checkout.
Frequently Asked Questions
What are the return conditions?
Items must be returned in their original condition, unused, unworn, and with all tags and packaging intact. Returns that do not meet these conditions may be rejected or may not qualify for a full refund.
What items are non-returnable?
Certain items are not eligible for return, including items marked as final sale or non-returnable. For hygiene and safety reasons, items such as underwear, swimwear, bodysuits, and similar personal-use products may also not be eligible for return.
How do I start a return?
Simply email us at info@firstsupermodel.com with your order details, and we will guide you through the process.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect.
Are shipping fees refundable?
No, shipping fees are non-refundable.
How long does it take to receive my refund?
Once your returned item is received and inspected, refunds are processed within 5–10 days. After processing, it may take additional time for your bank or payment provider to reflect the refund in your account.
Do you offer exchanges?
No. If you would like a different size, color, or item, please place a new order.
What if I receive a damaged or incorrect item?
Please contact us within the return period with photos of the issue. Once verified, we will resolve the issue and ensure you receive the appropriate refund.
Can my return be rejected?
Yes. If the returned item does not meet our return conditions, the return may be declined.
Need Help?
If you have any questions, contact us at info@firstsupermodel.com and we will respond within 24 hours.
Contact Information
FirstSuperModel.com
Operated by SOWAZ TRADING L.L.C
Email: info@firstsupermodel.com
Phone: +971 58 582 8468
Address: Latifa Tower - 3107B Sheikh Zayed Rd - Trade Center First, Dubai, United Arab Emirates